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Security Warning: Debit Card Activation/Reactivation Scam

June 26, 2014

Consumers are receiving fraudulent phone calls and text messages in an effort to steal personally identifiable information.

Scam Details

  • An automated phone system is being used to get debit card information from cardholders. The automated system states that the person being called has had their debit card deactivated and if they would like to reactivate the card to “press 1.” It then asks for their card number.
  • Automated texts are also being broadcast that warn consumers to call certain numbers to reactivate their payment cards. The following is a recent fraudulent text example: “Federal Credit Union ALERT: Your Debit Card has been temporarily LOCKED. Please call Card Services line (407) 574-2992.”
  • Text messages do not reference a particular issuing brand but they may vaguely refer to a credit union or bank.
  • Additional originating text numbers for this recent scam include: 786.300.2335, 785.300.2335 and 971.208.9936. All numbers referenced in this alert have been disbanded. New originating numbers will most likely be created and used in the future.
  • Messages may also originate from Jamaican area code 876, which is often easily confused by consumers with a toll free number.

If you receive an e-mail message claiming to be from Brenham National Bank or another financial institution and you are uncertain about its authenticity, call us 979-836-4571. You may also report suspicious e-mail messages to CustomerCare@bnbank.com.

Always remember — we will never ask for sensitive financial or personal information, such as account numbers, debit card numbers, passwords and Social Security numbers, in an unsolicited e-mail or phone message.

Fraud can happen in many ways.